TechConnect - Outlook: Error When Receiving and Sending E-Mail -= www.techconnect.ws =-

When you try to send and receive e-mail, you may receive one of the following error messages:

The server could not be found. (Account:account name, POPserver:mail, Error Number: 0x800ccc0d)
Task server name - Sending and Receiving reported error (0x800ccc0f): The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP). The server responded: ? K
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account. account name, Server: server name, Protocol: POP3, Server Response: +OK, Port: 110, Secure(SSL): N0, Error Number: 0x800ccc0f

This problem may occur when Norton AntiVirus 2000, Norton AntiVirus 2001, Norton AntiVirus 2002, or Norton AntiVirus 2003 is installed on your computer. You may also have run Nortons LiveUpdate and installed the Script Blocking update.

To work around this problem, use one of the following methods appropriate for your situation:

1. Turn of E-Mail Protection

For Norton AntiVirus 2002 or 2003

Quit Outlook or Outlook Express.
Start Norton AntiVirus.
Click Options. If a menu appears after you click Options, then click Norton AntiVirus. The Norton AntiVirus Options dialog box appears.
In the Internet section, click Email.
Clear the Scan incoming email check box and the Scan outgoing email check box.
Click OK.
Close Norton AntiVirus.

For Norton AntiVirus 2000 or 2001

Quit Outlook or Outlook Express.
Start Norton AntiVirus.
Click Options.
Do one of the following:
In Norton AntiVirus 2001, clear the check boxes that correspond to the protected e-mail clients.
In Norton AntiVirus 2000, clear the Enable email protection check box.
Click OK.

2. Turn Off Script Blocking

To turn off Script Blocking, follow these steps:

Start Norton AntiVirus.
Click Options. If a menu appears after you click Options, then click Norton AntiVirus. The Norton AntiVirus Options dialog box appears.
Click Script Blocking.
Clear the Enable Script Blocking (recommended) check box.
Click OK.
Restart your computer if you are prompted to restart.

3. Check the Symantec Web Site for Additional Suggestions

Symantec Technical Support has additional information that describes this problem if you are using Microsoft Outlook Express. For more information, visit the following Symantec Web page:

http://service1.symantec.com/SUPPORT/nav.nsf/docid/1999101412272506

Source: Technet